Frequently Asked Questions
Guiding You Through Property Management
Property Management FAQs
At Continental Realty, we understand that property management can come with many questions. Whether you’re a landlord looking for reliable management or a tenant seeking a new home, we’ve got you covered. Below, you’ll find answers to some of the most common questions about our services, policies, and processes. If you don’t see your question here, feel free to reach out. We’re always happy to help!
Frequently Asked Questions Heading
Have questions about rent payments, maintenance requests, or lease agreements? You’re not alone! We’ve addressed the most common questions from tenants, property owners, and prospective renters to help you find the answers you need quickly and easily.
How can I make rent payments?
We offer a convenient online rent payment system through our Tenant Portal. Log in to pay your rent securely via credit card, debit card, or direct bank transfer. If you have trouble accessing the portal, feel free to reach out to our support team.
What should I do if I encounter a maintenance issue?
If you experience a maintenance problem, submit a maintenance request through the Tenant Portal. For emergency maintenance needs, such as plumbing leaks or no heat, please call our 24-hour helpline immediately.
Can I renew my lease once it’s up?
Absolutely! Lease renewals typically begin 60 days before your current lease ends. We’ll contact you with details and options, but feel free to reach out to us if you have questions or would like to start the process early.
How do you handle rent collection?
We use an automated online system to make rent collection simple for tenants and property owners. Tenants can pay electronically, and property owners can monitor payments through their Owner Portal.
What happens if tenants don’t pay rent on time?
We handle late rent situations professionally and efficiently. Tenants are sent reminders and notices as needed, and we follow the lease agreement terms to address late payments. Our goal is to resolve issues and minimize disruptions for both parties.
How do I request updates about my property?
You can access real-time updates and financial records anytime via the Owner Portal. Additionally, our team is always available to provide personalized updates if you’d like a detailed report.
What sets Continental Realty apart from other property management companies?
We pride ourselves on transparent communication, expert insights, and comprehensive services. From tenant screening to maintenance and beyond, we’re your trusted partner in managing and growing your investment.
How can I apply for a rental home?
All available properties are listed on our website. Once you find a property you love, click on it to start your application process directly online. Be prepared to provide proof of income, references, and background information as part of the screening process.
Are there restrictions on pets?
Our pet policy varies depending on the property. Each listing will state whether pets are allowed, and any associated fees or restrictions. If you have questions about a specific property, please contact our team.
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About Us
In 1984 Doris Lambol founded our company, but why did she choose the name ‘Continental’? Being in real estate you tend to drive a lot and Doris was very fond of a Lincoln Continental she had at the time. As the company grew beyond those humble beginnings, the name stuck.
Today, Continental Realty, Inc. is still a family-run business managed by her daughter April and Granddaughter Shanna. Together they oversee 600+ rental properties throughout central Alabama. Continental Realty, Inc. manages both single family and multi family dwellings. We handle everything from maintenance and repairs to billing and rent collection.
Still Have Questions?
We’re here to help! If you didn’t find the answer you were looking for, feel free to reach out to our team. We’re committed to making your experience with Continental Realty seamless and stress-free.